PrestigeCars

Knowledge & Booking Center / Knowledge Base

Comprehensive FAQ – VIP Transfers in the Tri-City

Check out the questions and answers about our Mercedes-Benz fleet, online reservations, and our airport and business customer services.

✈️ Category 1: Gdańsk Airport & Meet & Greet
1. How does the Meet & Greet service work at Gdańsk Airport (GDN)? / How does Meet & Greet work?


Our chauffeur greets you inside the arrival hall holding a personalized nameboard and assists with your luggage, escorting you directlyto your chosen vehicle.
2. What happens if my flight is delayed? / What if my flight is delayed?


We track flights in real time using the flight number provided during online checkout and adjust pickup times at no extra charge. We track flights in real time using the flight number provided during online checkout and adjust pickup times at no extra charge.
3. How long will the driver wait for me for free? / How long is the free waiting time?
The price of every airporttransfer booked onour website includes 60minutes of complimentary waiting time after landing.

Every airport transfer booked on our website includes 60 minutes of complimentary waiting time after landing.
4. Where exactly will I meet my driver at the airport? / Where do I meet my driver?


Your driver will wait in the main arrival hall right past the baggage claim exit.
5. Do you handle private flights and VIP terminals? / Do you service private jets?
Yes, we provide transportation services for private aviation (General Aviation) passengers, including drop-off at the VIP terminal.

Yes, we provide full executive transportation services for private jet terminals.
6. What should you do if your luggage is delayed? / What if luggage is delayed?
Just call your driver or our hotline—we’ll be happy to extend thewaiting time.

Simply notify your driver or call us to extend the waiting period.
7. Do you offer trips to other cities in Poland? / Do you offer intercity transfers?
Yes, you can purchase tickets to Warsaw, Poznań, or Berlin on our website or by individual request.

Yes, long-distance transfers across Poland and Europe can be booked through our website.
8. What information is needed to make an online reservation? / What details are needed?
When making a purchase onour website, you provide the flight number, date, arrivaltime, passenger information, and destination address.

When booking on our website, you provide the flight number, date, time, passenger contact information, and destination address.
9. Does the driver help with bags and suitcases? / Will the driver help with luggage?
Yes, full luggage handling is always included in the price of the service you purchase.

Yes, full luggage handling is always included in every booked service.
10. Can I book a return transfer to the airport? / Can I book a return transfer?
Yes, on our website you can select and pay for a round-trip transfer right away.

Return transfers back to the airport can be conveniently purchased together on our website.
🚘 Category 2: Fleet, Vehicles, and Drivers
11. What vehicles do you have? / What vehicles are in your fleet?


Our fleet consists exclusively of premium Mercedes-Benz vehicles: Mercedes V-Class, Mercedes Sprinter VIP (10 seats), and Mercedes Sprinter (16 seats).
12. What kind of car should you choose for a larger group? / Vehicle choice for larger groups?


For groupsof up to 7 passengers, we recommend the V-Class; for groupsof up to 10 passengers, the luxuryVIP Sprinter; and for groupsof up to 16 passengers, our spacious16-seater Sprinter.
13. What makes the 10-passenger Mercedes Sprinter VIP stand out? / What makes the Sprinter VIP special?
Thisis a luxuriously finished vehicle designed to transport discerning business delegations and groups, offering full VIP comfort, individual seats, and a wide range of amenities.

It is a luxury-finished vehicle designed for executive delegations and groups, featuring high-end VIP seating and premium amenities.
14. Do the drivers speak English? / Do the chauffeurs speak fluent English?
Yes, all of our chauffeurs speak fluent English and provide professional service to international guests.

Yes, 100% of our VIP chauffeurs speak fluent English.
15. How is your VIP transfer different from a regular taxi? / Difference vs. a regular taxi?
Elegant, black vehicles with no corporate branding, chauffeurs in suits, free Wi-Fi, water, and hassle-free pickup of purchases conveniently booked online.

An unbranded fleet of black Mercedes vehicles, chauffeurs in suits, Wi-Fi, water, and easy online booking.
16. Is there free Wi-Fi and water in the cars? / Is there free Wi-Fi and water?
Yes, all of our Mercedes V-Class and Sprinter vehicles offer free Wi-Fi andbottled water for passengers.

Yes, complimentary Wi-Fi and bottled water are provided across our fleet.
17. How do you keep your cars in good condition and clean? / How do you maintain vehicles?
Every vehicle undergoes thorough detailing and ozone treatment before heading out on the road, as well as regular maintenance inspections.

Vehicles undergo rigorous detailing and sanitization before every single assignment.
18. What is the dress code for drivers? / Driver dress code?


's chauffeurs always represent the company in formal, elegant business attire (suit, shirt).Chauffeurs wear formal business suits and ties at all times.
19. Do you rent cars by the hour (Disposal)? / Can I book hourly rental?
Yes, we offer Mercedes V-Class or Sprinter rentals with a chauffeur at an hourly rate for trips or business trips.

Yes, hourly rental options are available for all our Mercedes-Benz vehicles.
20. Are the vehicles licensed and insured? / Are the vehicles fully licensed?
Yes, our entire fleet is fully licensed forcommercial passenger transport andincludes comprehensive passenger insurance coverage.

Full commercial transport licenses and comprehensive passenger insurance included.
💳 Category 3: Reservations, Payments, and Online Shopping
21. Can I purchase a transfer service directly on your website? / Can I purchase online?
Yes, our website allows you to easily and immediately purchase the transfer of your choice and reserve the appropriate vehicle directly on the website.

Yes, you can easily purchase and confirm your transfer service directly on our website.
22. What payment methods are accepted on the website? / Accepted payment methods?
When making a purchase on our website, we acceptcredit anddebit cards (Visa, MasterCard, AMEX), instant online transfers, payment to the driver, and traditional B2B wire transfers.

We accept online credit/debit cards, instant online banking, in-car card terminals, and wire transfers.
23. Do you issue VAT invoices? / Do you issue corporate invoices?
Yes, for every purchase made on the website, we automatically generate and email a full VAT invoice.

Official VAT invoices are automatically generated and emailed for every order.
24. How far in advance should I book a transfer? / How far in advance should I book?
We recommend placing your order on our website at least24 hoursin advance, but we also fulfill rush orders.

We recommend purchasing on our site 24 hours in advance, though same-day orders are supported.
25. What is the policy on free cancellation of a purchase? / What is the cancellation policy?
Free cancellation and a full refund are available up to 6 hours before the scheduled pickup time.

Free cancellation and a full refund are available up to 6 hours prior to pickup time.
26. Do you offer long-term B2B contracts for businesses? / Do you offer corporate B2B accounts?
Yes, for companies and agencies, we offer dedicated B2B contracts with discounts and monthly consolidated billing.

Yes, corporate account partnerships with monthly invoicing and special rates are available.
27. Can I book transportation for a group attending a conference or event? / Can I book group event transfers?
Yes, our 10-seat VIP Mercedes Sprinter and 16-seat Sprinter are perfect for transporting event attendees.

Yes, our 10-seat VIP Sprinter and 16-seat Sprinter are ideal for event and conference logistics.
28. Can pets be transported in cars? / Are pets allowed?
Yes, small pets in appropriate carriers are permitted if this is noted at the time of purchase.

Small pets in travel carriers are permitted when noted during online purchase.
29. Are child seats included in the price of the service I'm ordering? / Are child seats provided?
Yes, when placing an order on the website, you can select the appropriate child seat at no cost.

Complimentary child seats can be added to your order for free during online checkout.
30. How do I contact you after making a purchase on the website? / How to contact us after purchase?
After paying for your order, you will receive an email confirmation. Before the tour, we will send youa text message with the driver's direct contact information.

After booking, you receive instant email confirmation and a text message with the driver's direct contact information before pickup.

Choose your vehicle and book your ride online

Use our reservation system or contact our customer service office.

Buy a transfer online